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Frequently Asked Questions
SHIPPING
What shipping methods are available?
All orders are shipped from our U.S. fulfillment centers via trusted carriers such as USPS, FedEx, UPS, DHL, and Asendia. The specific carrier is automatically selected based on shipping location and method.
Do you ship internationally?
Currently, we only ship within the United States.
How long will it take to receive my order?
Fulfillment typically takes 2–5 business days. Once shipped, standard delivery within the U.S. usually takes 3–4 business days. If you select express shipping at checkout, it may arrive within 1–3 business days after fulfillment.
Where do you ship from?
All items are fulfilled and shipped from warehouses located in the United States.
PAYMENT
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and secure online payments via PayPal.
Is buying from your website safe?
Yes. Our website is SSL-encrypted and PCI-compliant, which means your payment and personal data are processed securely.
Are your prices in USD?
Yes, all product prices are listed in U.S. Dollars.
ORDER & RETURNS
How do I place an order?
Select your preferred product, size, and color, then click "Add to Cart." Proceed to checkout, enter your shipping and payment information, and complete the purchase.
Can I cancel or change my order after placing it?
No. All orders are automatically sent to production upon payment confirmation and cannot be modified or cancelled.
Do I need an account to place an order?
No. You can check out as a guest, though creating an account makes it easier to track orders and manage preferences.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number to monitor the delivery.
Can I return a product?
We operate using a print-on-demand model, meaning each item is custom-made for you. As such, we do not accept returns, exchanges, or issue refunds for reasons such as wrong size selection, buyer's remorse, or change of mind.If your item arrives damaged or incorrect, please contact us at [email protected] within 30 days of delivery, including your order number and clear photos of the issue. If approved, we will send a replacement or offer a partial/full refund.
PRODUCT DETAILS
Are product images accurate?
Product mockups are for illustrative purposes. While we aim for accuracy, slight variations in color, print placement, or sizing may occur due to the print-on-demand process.
What materials are your products made from?
Product descriptions on each item page include material details. We use high-quality base products provided by our fulfillment partner.
Do you offer size charts?
Yes. Each product includes a detailed size chart. Please refer to it before placing your order, as we are not responsible for incorrect size selections.
TAXES & LEGAL
Will I be charged sales tax?
Sales tax may be applied at checkout depending on your shipping address. We comply with tax requirements based on U.S. state laws.
Are there any hidden fees?
No. All costs are clearly listed during checkout.
Where is your business based?
Our company is legally registered and operated from Cyprus. We do not have a physical presence in the U.S., but all orders are fulfilled and shipped from the United States.
What is your liability policy?
We are not responsible for indirect or consequential damages. Our maximum liability is limited to the cost of the item purchased.
CONTACT
How can I contact you?
You can reach us at [email protected]. We typically respond within 1–2 business days.
Do you have a physical store?
No. We operate entirely online and fulfill orders through print-on-demand partners.